Troubleshooting WooCommerce¶
No Shipping Rate Available¶
Tip
If a customer receives a "No shipping rates available" error message when attempting to checkout check the WooCommerce Services Shipping Error Log. This error generally indicates that a product without a weight and/or dimensions is in the customers WooCommerce shopping cart. This restricts WooCommerce Services
from obtaining a real-time rate from the USPS shipping services pricing API
.
Example Error from the WooCommerce Services Shipping Error Log¶
04-26-2018 @ 10:54:23 - Error. Unable to get shipping rate(s) for wc_services_usps instance id 4. (calculate_shipping) 04-26-2018 @ 10:54:23 - product_missing_weight Product ( ID: 210373 ) did not include a weight. Shipping rates cannot be calculated. (calculate_shipping) 04-26-2018 @ 11:26:26 - Error. Unable to get shipping rate(s) for wc_services_usps instance id 4. (calculate_shipping) 04-26-2018 @ 11:26:26 - product_missing_weight Product ( ID: 207034 ) did not include a weight. Shipping rates cannot be calculated. (calculate_shipping) 04-26-2018 @ 11:26:27 - Error. Unable to get shipping rate(s) for wc_services_usps instance id 4. (calculate_shipping) 04-26-2018 @ 11:26:27 - product_missing_weight Product ( ID: 207034 ) did not include a weight. Shipping rates cannot be calculated. (calculate_shipping)
Understanding the Example Error Displayed Above¶
wc_services_usps instance id 4
is the USPS First Class Mail International shipping zone. You can see this here.product_missing_weight Product ( ID: 207034 )
is indicating that the product with the ID of207034
is causing an issue as it does not have a weight assigned to it.- If you copy
207034
to your clipboard and go to the WooCommerce Products section of the WordPress Admin you can use the Search Products box to locate the product by entering207034
into the box and clicking Search Products.- In this example you'll find that the product with the ID of
207034
is the Sweet 16 Macro Pad - White. To fix the error you will ned to Edit the product and enter a weight and product dimensions. - The weight & dimensions can be entered by scrolling down to the Product Data section then clicking on the Shipping menu item.
- Once you've entered this data be sure to click Update from the Publish panel on the right hand side to save the record in the database.
- In this example you'll find that the product with the ID of